Microsoft: Our Websites Are ''Horrific''

[eyemaster]

When you have as much information for as many products installed on as many consumers' hardware as MS has, how CAN it be simple? I think they are doing a great job and I wouldn't have any idea on how to improve things.

 

[jabliese]

Here's a tip. Sell Windows 7. One version. Price it at $50. Your partners will be momentarily confused, but it will pass, and in it's place will be understanding, and rejoicing.

 

[cookoy]

We don't cater to babies, but only to the bold who dare venture the maze of our websites. We make things difficult so you can make money too through tech support. And if you got accustomed to the common look-and-feel of our GUIs we so proudly advertised before, we'll change them as we did Office 2007. You have to be on your toes every moment of your waking life.

 

[kittle]

Mabye this will eventually make their help sites actually helpful.

I find its MUCH faster to call a tech, pay $99 and have them fix things rather than spend hours and days reading over confusing posts, irrevelant tech articles and newsgroup meanderings.

 

[geoffs]

I find it very easy to find information on MS web sites, I simply use Google to search for the info. Thanks Google. If MS ever figures out how to design a good site and/or search engine, they won't be completely clueless about why most people choose Google or why many people hate Windows.

 

[geoffs]

[citation][nom]FlayerSlayer[/nom]Sadly, it's still better than the Cisco partner sites. THOSE are a nightmare.[/citation]What makes you think Cisco wants you to find helpful information? Cisco is based upon selling overpriced, hard to configure hardware, and selling lots of support for that hardware. Making information easy to get would only make it easier for people to use their products without much support. Making marketing info easier to get would just give Cisco's competitors an easy way to show their competitive advantages.