Verizon told me due to me being on month to month billing contract they could not give me my puk code to unlock my phone, however if I had a 2yr contract with them they would help. I am using my verizon phone and verizon as my carrier with talk and text only and for Internet I use wifi. I live in Texas in the middle of nowhere taking care of my 82 yr old mother and the only carrier you can use out here is verizon. No bundling out here, so together I pay 100 month. How American is that.