Question My HP is not recognizing its dedicated GPU, fans full on, omen gaming hub doesn't install drivers

Nov 7, 2021
Product: HP OMEN 5CD71428FT
Operating System: Microsoft Windows 10 (64-Bit)

Hello community, I've recently bought a HP OMEN laptop from a guy off the internet. It is working perfectly, boot times are a bit long for what I expect from a SSD but it is ok overall. The strange thing about it is that the fans are always at 100% even though I disabled the always on fan in BIOS. I'm always prompted on bootup with a screen that states that the PC has turned off because of overheating, which it has not and I've replaced the thermal paste aswell.

The biggest problem and the one I cannot live with is that my dedicated GPU does not seem to work. It is not detected in Device Manager and I can't install drivers for it either. On a fresh install of windows 10 I can see an "Unknown device" in Device Manager which eventually disappears once windows installs drivers and a "PCI Device", "PCI Data Acquisition and Signal Processing Controller" and "PCI Memory Controller", all with yellow triangles. They usually all disappear if I let windows choose drivers and install them automatically but now I don't want it to do this because I would lose them. I've tried manually installing drivers, looking in the BIOS for anything related to the GPU but found nothing, I manually installed all the drivers from the HP site. Now... i'm kinda lost, I'm worried that this might be a hardware issue and I really don't want this :(.

Also, I can't access the "My PC" in the OMEN Gaming HUB because it always states that I need to install some drivers which I do but after I close and open the program, or I reboot, it says the same thing again. I've tried uninstalling all the drivers with DDU and installing them again. The hardware instance path for "PCI device" is PCI\VEN_10EC&DEV_522A&SUBSYS_8217103C&REV_01\00000001004CE00000 .

Thank you in advance and I look forward for your answers.
Last edited by a moderator:
Thread starter Similar threads Forum Replies Date
S Laptop Tech Support 1
TheBeardedLady Laptop Tech Support 1
Z Laptop Tech Support 2
Isaiah90 Laptop Tech Support 7
I Laptop Tech Support 1
O Laptop Tech Support 13
A Laptop Tech Support 0
S Laptop Tech Support 5
guy1155 Laptop Tech Support 1
live_neutral_ground Laptop Tech Support 1
NicIsHere123 Laptop Tech Support 6
Swarit123 Laptop Tech Support 2
C Laptop Tech Support 3
J Laptop Tech Support 0
J Laptop Tech Support 4
T Laptop Tech Support 1
SnazzyS Laptop Tech Support 10
R Laptop Tech Support 6
K Laptop Tech Support 1
T Laptop Tech Support 7
Similar threads
Question Laptop will not recognize storage drive in BIOS. Is there a setting I'm missing?
Question Is there a way to stop my laptop from recognizing its cracked native screen and substituting in another (still want 2 monitors)
Question Windows 11 Microsoft Store will not recognize that application was uninstalled....
Solved! How can I help my laptop recognize Bluetooth headphones?
Question I replaced the PCB on my Seagate St33000651AS. The hard drive powers on, but the computer is having trouble recognizing the drive.
Solved! Razer Blade doesn‘t recognize SSD anymore; boots to BIOS
Question Laptop does not recognize specific key
Solved! How to remove this heatpipe? Screws not recognized.
Solved! keep laptop screen recognized
Solved! cloned SSD not recognized in bios in optical drive slot in caddy but once booted from old HDD recognized in device manager.
Solved! Laptop doesn't recognize my HDD after booting from my SSD(I migrated my OS to that SSD)
Solved! SSD not appearing in file explorer, even though my laptop has recognized it. What can I do to fix this?
Solved! APU graphic card not recognized
Question GPU not recognized
Question My computer does not recognize RAM (Asus notebook X456UAK)
Question Asus Q502LAB most of the time not recognizing the HDD
Solved! New PC I built isn't being recognized by monitor once I connect it
Solved! Can't get my lenovo Yoga260 to recognize 2242 ssd
Content Creation software (PS, 3ds Max) recognizes dedicated GPU but is not utilizing it?
Asus k42jc-vx031 laptop nvidia dedicated vram not recognized