My j5 crashed and factory resetted itseft

[julianwar]

I don't care about photos or other stuff i might have lost. I want to know why it happened and how can I avoid it.

 

[hang-the-9]

There is really no way to know exactly what happened without actually seeing exactly what what happening when it happened and even then the "why" would be just about impossible to sort out since any logs would have been deleted with the reset.

 

[julianwar]

I guess you're right. I thought that maybe someone had the same problem and could help me. I was just playing a game (specifically FE Heroes) and my cellphone suddenly crashed. I can't apport anything more unfortunately.