My Laptop and the Internet

[Work Uber Alles]

I don't know what on earth is happening.

At my house, the max Internet speed is something like 32 KB/s. I found that out when I tried to download games onto my laptop (keep in mind these games are only a few GB).

But this wasn't always the case. For instance, around mid 2015, I downloaded Rome Total War in around 30 minutes but now Steam says it will take at least a day. Why the sudden drop in Internet speed?

The only reasons I can think of are:
1. We recently upgraded our Internet from 50 to 200 GB so maybe that's a factor (highly unlikely though).
2. A boarder occupied a room and he's been using the Internet (quite a bit) ever since (likely).

The only problem with no. 2 is that even when he's not in the house, all his devices are off and my laptop is the only one using Internet, I still get ABYSMAL speeds. And this has happened even when I've used a mere 16% of the Internet usage so I don't think it's a result of the company reducing the speed because our house has used up all the Internet.

Please help me.

 

[Alabalcho]

What kind of service you have? There is no "200GB service", probably 200GB is your monthly cap.
To prove your point: If you have separate modem and router, connect your PC directly to the modem, and check your speed again. If this is a combo device, disable Wireless, disconnect everything else but your PC, and test. If you still get 20kb/sec, call your ISP.

 

[Work Uber Alles]

What kind of service you have? There is no "200GB service", probably 200GB is your monthly cap.
To prove your point: If you have separate modem and router, connect your PC directly to the modem, and check your speed again. If this is a combo device, disable Wireless, disconnect everything else but your PC, and test. If you still get 20kb/sec, call your ISP.

Called ISP. Problem solved.