My laptop frozen

[Realdeal52477]

My laptop fairly new, frozen all is my screenpic and a white spinning circle,ctrl alt delete does nothing can't even shut it down and can't get into to check anything,what do I do?

 

[rgd1101]

how fairly new? what is the exact model of this laptop?
Can't hold the power button for 5 - 10 seconds to shut it down?