My Laptop is showing Windows help and Support Icon continuously

userking123

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Oct 19, 2015
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My Laptop is showing Windows help and Support Icon continuously... Without any warning it comes on the screen and disturbs my work and it keeps coming even after closing it and it makes my work slow by keep showing.. because it highlights its own icon and keep other folders on second
 
Hi,

Here are some troubleshooting steps that may help in resolving that issue.
- Try to run a virus/malware cleanup with your laptop because according to some forums from manufacturer sites it can be an infection.
http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- If virus/malware clean doesn't work create another user account in your laptop.
- Here's how you can create a new user account.
http://windows.microsoft.com/en-ph/windows/create-user-account#create-user-account=windows-7
- Lastly, since it's an Operating System Issue you'll need to restore your laptop back to it's Factory setting using a System Recovery disc.
 
Hi,

Here are some troubleshooting steps that may help in resolving that issue.
- Try to run a virus/malware cleanup with your laptop because according to some forums from manufacturer sites it can be an infection.
http://www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- If virus/malware clean doesn't work create another user account in your laptop.
- Here's how you can create a new user account.
http://windows.microsoft.com/en-ph/windows/create-user-account#create-user-account=windows-7
- Lastly, since it's an Operating System Issue you'll need to restore your laptop back to it's Factory setting using a System Recovery disc.
 
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