My month old laptop is performing a lot worse than the one I got rid of

[Tom Dyal]

I switched from the Lenovo Y410p to the Lenovo Y50 after an unfortunate accident. I had extra money so I decided to get an upgrade. But when I try to play games on the new Y50, it performs a lot worse than the old one. Such as game freezing, entire system freezing, low fps at times in game, and weak wifi connection (I've had to restart at least 6 times today because the entire system froze). Some people say the fps problem was from the resolution change (the Y50 has a bigger screen) but when I change it, it really does nothing. As for the constant freezing, it is a new laptop so overheating from dust blockage shouldn't be that big of an issue. This never used to happen with my old one. Can anyone help, or did I just make a bad choice for my new laptop?

 

[darkbreeze]

I've used it numerous times with OEM licenses on laptops. I've had no issues. In fact, I haven't even been asked for license information. It simply installs, even if your original license was a windows 8 license rather than 8.1, without having to go through the trouble of updating windows 8 to the point where the store will allow you to do the 8.1 upgrade. For the digitalriver downloads, you'd be correct, but for this, I've had no problems.

I would take care not to allow deletion of your restore partition during the clean install process though until you're sure you're good to go. At that point you can delete the factory restore partition, incorporate it into the rest of the primary partition and if desired, use the Windows 8 tools to create a brand new restoration partition for future recoveries.

 

[USAFRet]

I've used it numerous times with OEM licenses on laptops. I've had no issues. In fact, I haven't even been asked for license information. It simply installs, even if your original license was a windows 8 license rather than 8.1, without having to go through the trouble of updating windows 8 to the point where the store will allow you to do the 8.1 upgrade. For the digitalriver downloads, you'd be correct, but for this, I've had no problems.

Ahh...oops. I meant the Windows 7 version.
Here: http://www.microsoft.com/en-us/software-recovery

Yes, the 8.1 version is fine.

 

[TomDyal]

Ok well I will probably do a clean wipe sometime this week, I kind of have to do some important stuff that I need to take care of. Anyways thank you guys again for your help. I will continue working on it and post if any major errors occur, or if I see a major FPS boost or something.

 

[darkbreeze]

Good luck. Let us know if you get hung up on something.

 

[TomDyal]

Well on the bright side the laptop in games is running a lot better. On the downside the speakers seem to be blown out.... They were working perfectly last night before I went to bed but now when I just got up they are extremely muffled. To the point where I have to have it at max volume just to hear it.

Edit : I just restarted they are working now... Do you know what was wrong with it originally?

 

[darkbreeze]

Most probably this was either a file system or driver issue, due to either a corruption or from a conflict.

 

[TomDyal]

Well I've had this laptop for a month. I really shouldn't be getting all these issues. I might just activate my warranty and get a new one...

 

[darkbreeze]

Issues related to software, the OS or anything unrelated to an actual hardware failure or manufacturers defect are most probably NOT covered by warranty. It's not a failure of the unit if something gets corrupted or there are software related conflicts. At least, that's how they're likely to look at it. As USAFret mentioned, the pre-installations done on most units leaves MUCH to be desired, and a clean slate without all the crap and bloatware will usually leave that all behind.

 

[USAFRet]

For instance....right here next to me I have my daughters couple year old HP.
Disturbingly slow in operation.

Why? It still has all the initial crapware installed. Competing optimization/reg cleaner/AV/CRAP installed.
When I'm done in a day or two, new install with the original license OEM key...it will be far, far faster than it came from the store.

"1535 registry errors. Pay me $40 to buy this, and we can fix it for you!"
Yeah, right.

This happens with old, or new PC's. Recently, it has gotten much worse.

 

[TomDyal]

Well it's also that this laptop is always wobbly when it's on something (Not the screen but the actual laptop itself ). Like it is bent or something, kind of like a chair with one leg shorter than the others.. I know you guys can't help me with that but i'm kinda tired of putting a little piece of paper under one of the corners every time I use it.

Also when my friend is over with his laptop, it has no trouble connecting to our wifi and running in the room farthest from the wifi in our house ( And his laptop is like a 300 $ one that can't run any type of game ). But mine has a really hard time getting high internet speed in that room and soemtimes won't even connect. Any reason why?

 

[USAFRet]

Well it's also that this laptop is always wobbly when it's on something (Not the screen but the actual laptop itself ). Like it is bent or something, kind of like a chair with one leg shorter than the others.. I know you guys can't help me with that but i'm kinda tired of putting a little piece of paper under one of the corners every time I use it.

One of the little rubber nubs under the feet or base has come off.

 

[darkbreeze]

Which you can probably get at any home supply or hardware center for like a buck with the self adhesive already on the back. It might not be an exact match, but again, they probably wouldn't count that as warrantable. You can always try, but be aware that unless it's still within the return period from the vendor you purchased it from, you're looking at paying shipping to the manufacturer, and probably shipping back as well if they determine it's not a warrantable condition.

 

[TomDyal]

Well all the rubber things are still on, I honestly think its just bent out of shape...

 

[darkbreeze]

Well, that changes things. If the case is warped, it's either been dropped, which I assume you would have mentioned, or it has overheated, and warped the case. If it's still warrantable, either through the vendor or manufacturer, I'd do so immediately. Laptops that get hot enough to warp the case have an issue of some kind.

 

[USAFRet]

Hot enough to melt/warp the plastic case is pretty damn hot.

 

[TomDyal]

Well I put a couple of pieces of tape under it when I first got it because it was wobbling. But I just took the tape off and it seems to be ok unless i put some pressure on the top left hand corner of the laptop then the bottom right corner lifts up and it wobbles. But when I put pressure on the top right hand corner the bottom left doesn't do anything. Is that weird? Or is it just because of the way the components are put into the laptop ?

 

[TomDyal]

Oh and sometimes when I'm in the middle of typing it will just randomly open a new tab. That's probably just some windows 8 setting but i'm not sure and it's super annoying

 

[darkbreeze]

Ok, do this. Download HWinfo and run "sensors only": http://www.hwinfo.com/download.php

Allow the system to operate normally after opening the sensors window, for about ten minutes. Just ignore the HWinfo sensors and browse, game, do whatever you normally do. After ten minutes, take a screenshot of the temperatures listed for CPU 0, CPU, etc. and post the screenshot here using these instructions:

http://www.tomshardware.com/forum/id-2546991/detailed-instructions-posting-images-thread-tom-hardware.html

In fact, post screenshots of ALL sensors, maybe we'll see something out of the ordinary. It will probably take three screenshots to get all of the sensors.

 

[TomDyal]

Ok I just downloaded it, I will post screens in 10 mins.

 

[TomDyal]

Well here they are