My screen is black, I can see the screen light up though and the mouse is working. I have powered down the computer when it

Carbla0205

Commendable
Oct 28, 2016
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The screen on my son's hp touchsmart notebook is black, I have powered off, then the hp logo appears for a few seconds then nothing.
 

corroded

Distinguished
Sep 5, 2011
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IF you get a lit boot logo, the basics of the internal GPU/screen are working.

Are there any BIOS/Setup keys displayed w/ the logo?

If there are, go into Setup/Bios and see if the HDD is detected or if anything shows failure.
 

corroded

Distinguished
Sep 5, 2011
197
0
18,660
23
IF you get a lit boot logo, the basics of the internal GPU/screen are working.

Are there any BIOS/Setup keys displayed w/ the logo?

If there are, go into Setup/Bios and see if the HDD is detected or if anything shows failure.
 
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