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My work Asus Sonic Master laptop will Not work!!

KaylaBuckner

Prominent
May 15, 2017
1
0
510
I came into work this AM and my laptop would not boot up. I turned it on and waited as usual and it never would get past the main screen that pops up just before the log in screen. So I tried to log in. It was frozen. So I started googling it and found a response that said to turn it off and try again after a minute or 2. Then it wouldn't go past a black screen. So.. I tried again and this time unplugged it until the light on the power button went off and i no longer heard the fan running. Turned it back on and now it won't get past the blue screen with a loading circle on it. No logos or anything just a plain blue screen. I'm so lost on what to do. This is my WORK computer! I can't work without it. And EVERYTHING is on this POS laptop. I need help in a major sort of way! I'm scared to try too much because I don't want to mess it up any worse than it already is. Any and all help would be so much appreciated! The quicker i can fix this the quicker i can get back to work. If I could just get back into this thing long enough to back everything up onto a flash drive or something (yes I know its stupid to not have done this before now but I honestly didn't think our computer would ever just take a shit on me like this either). I'm freaking out over here!
 
Solution
Since this is a work computer, you really need to talk to their tech support people. Messing with it on your own could be problematic if the laptop doesn't belong to you.
Since this is a work computer, you really need to talk to their tech support people. Messing with it on your own could be problematic if the laptop doesn't belong to you.
 
Solution