Mysterious laptop problems, crashes if I don't open a game ASAP


Dec 1, 2016

So I recently bought a Acer Aspire E 17 E5-774G-582T and It was "Refurbished"

Disclaimer: Yes I know refurbished is an easy excuse to say it's cheap and broken but I need help!

Laptop came with Windows 10, has an
i5-7200U 2.5ghz (7th gen)
Intel HD 620
1000gb HDD

Basically, When I first got it it worked fine then progressively it started temporarily Freezing, screen goes black then it all comes back (Identical to what happened on my last PC when the GPU drivers crashed) so I updated my GPU drivers, updated windows and updated the Intel HD 620 drivers.

It seemed to work for a couple days but then after doing nothing to it, it started getting worse. Every time I play a game (Overwatch, league, gw2 anything) and close it, the computer goes on a freezing spree (when the screen goes black then comes back) until basically I restart the laptop or it bluescreens.

I then noticed that if I open a game as soon as I can (assuming I dont bsod before) I can alt tab and the laptop runs with minimal freezing/crashing. I literally have GW2 open in a tab so I can type this haha.

So I thought maybe it's the intel hd 620 that's faulty or has something wrong so I started using the GTX 940MX as the global GPU and set everything to it, it seemed to work for a few hours but then it went back to crashing. I have no idea what's causing this, it runs perfectly fine in Safe Mode but I can't do anything from there really to diagnose from what I know.

What I've tried:
Updating all drivers, repairing, scanning for changes ect.. through Device Manager
updating the 940MX drivers again
scanning for malware, note that it was I believe a new windows 10
running sfc /scannow in CMD
a few other things I can't recall

I have multiple blue screens daily now, yesterday was like 5 lol I'll post them here, I'm not sure if these are what I should be posting, I got them from BlueScreenView

010918-39640-01.dmp 2018-01-09 4:28:59 PM 0x00000119 00000000`00000005 ffff9f83`8a88c000 ffff9f83`8a879ad0 00000000`00000ee0 tcpip.sys tcpip.sys+84c70 TCP/IP Driver Microsoft® Windows® Operating System Microsoft Corporation 10.0.16299.15 (WinBuild.160101.0800) x64 ntoskrnl.exe+1756e0 C:\WINDOWS\Minidump\010918-39640-01.dmp 4 15 16299 1,287,204 2018-01-09 5:00:46 PM

010918-35375-01.dmp 2018-01-09 4:15:56 PM IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000038 00000000`00000002 00000000`00000000 fffff800`b2e3b785 ntoskrnl.exe ntoskrnl.exe+1756e0 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 10.0.16299.192 (WinBuild.160101.0800) x64 ntoskrnl.exe+1756e0 C:\WINDOWS\Minidump\010918-35375-01.dmp 4 15 16299 1,041,884 2018-01-09 4:19:44 PM

010818-29437-01.dmp 2018-01-08 10:46:11 PM DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00002006 ffffd500`76de9228 fffff804`7f2b01b0 ffffba81`97e075c8 mbae64.sys mbae64.sys+1b0 x64 ntoskrnl.exe+1756e0 C:\WINDOWS\Minidump\010818-29437-01.dmp 4 15 16299 389,076 2018-01-08 11:15:19 PM

010718-29234-01.dmp 2018-01-07 9:27:32 PM 0x00000119 00000000`00000005 ffffe301`6dc6c000 ffffe301`6dc7fad0 00000000`0000e07f watchdog.sys watchdog.sys+333e Watchdog Driver Microsoft® Windows® Operating System Microsoft Corporation 10.0.16299.15 (WinBuild.160101.0800) x64 ntoskrnl.exe+1756e0 C:\WINDOWS\Minidump\010718-29234-01.dmp 4 15 16299 1,641,268 2018-01-07 9:36:17 PM

PS; I'm also going to university and I'm scared to send this back as it could take a while and It's basically the best deal for a laptop with an integrated GPU in Canada


Well you may not want to hear it, but refurbished can mean it was broken, someone did something to fix it, or maybe nothing, and they sold it again. What you are seeing is probably the reason it was returned in the first place. The fix may not have been good or the fix was simple a new Windows setup with the core issue not looked at.

First thing is try a clean Windows setup, test with one RAM stick at a time. See if it works with the nVidia card disabled in Device Manager.
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