Solved! Nabi Kids Tablet is not allowing to update

[Fatema Issa]

HI ,

I performed a factory reset to my Nabi Tablet. it opened and I was able to provide a new google account to it..
after I successfully added a security pattern and it accespted it, it is giving me a message that it needs to look for updates, the WIFI is connected and working fine, but I keep getting the message that it is not able to get response from the server. please Try again later. and there is only the option to go to WIFI set-up or Try Again. there is an option "Not now" but it is dimmed and I am not able to access my Tablet.
has anyone a solution for this?
p.s. I tried to do hard reset by the volume up and power, but it gets to the Android robot and says no command and does not allow me to the main Hard reset page.
Thank you very much in advance

 

[hang-the-9]

I think those devices are discontinued so the update server it would use to get updates is likely taken offline already. Check around with support for it, I think Mattel was the vendor that made them.