Hello. I have an ASUS ROG G751JY which is only 1 year old. 4 months ago I started having an issue. This issue caused my laptop to shut down every time I would play a game after 10-20 min. This was not a normal shut down but instead it was like someone cut the power.
I think this happened because I would play games without my power cord plugged in and only relying on battery for like 8-9 months. About 1-2 months ago my laptop started to shut down ( the same way as previously mentioned, like someone cutting the power ) at about 15% of the battery power level and not charge more than 84%-89%.
When reaching 84%-89% it doesn't say 'Plugged in, not charging" so I know that it's not a safety measure to avoid overcharging but instead it says "Plugged in, charging" and also when reaching that level the charger cools down which means that the laptop isn't taking power from it.
Since yesterday (31/07/2016 - dd/mm/yyyy ) my laptop is not shutting down at 15% anymore but instead it either does not shut down or it shuts down at 9%. Is this caused by a burned cell in my battery? Should I send my laptop for RMA in order to replace it and if so, how can I avoid this problem in the future? Plus, if I replace the battery and get a new one, for how many hours do I have to charge it the first time?
Thank you for your time. ( Please note that the battery is built in the rig and cannot be removed from this laptop unless done by an ASUS-authorized person, otherwise the warranty is voided ).
[Moderator's edit: wall of text formatted with spaced paragraphs for easier reading]
I think this happened because I would play games without my power cord plugged in and only relying on battery for like 8-9 months. About 1-2 months ago my laptop started to shut down ( the same way as previously mentioned, like someone cutting the power ) at about 15% of the battery power level and not charge more than 84%-89%.
When reaching 84%-89% it doesn't say 'Plugged in, not charging" so I know that it's not a safety measure to avoid overcharging but instead it says "Plugged in, charging" and also when reaching that level the charger cools down which means that the laptop isn't taking power from it.
Since yesterday (31/07/2016 - dd/mm/yyyy ) my laptop is not shutting down at 15% anymore but instead it either does not shut down or it shuts down at 9%. Is this caused by a burned cell in my battery? Should I send my laptop for RMA in order to replace it and if so, how can I avoid this problem in the future? Plus, if I replace the battery and get a new one, for how many hours do I have to charge it the first time?
Thank you for your time. ( Please note that the battery is built in the rig and cannot be removed from this laptop unless done by an ASUS-authorized person, otherwise the warranty is voided ).
[Moderator's edit: wall of text formatted with spaced paragraphs for easier reading]