Solved! Need help with acer computer

Nov 5, 2018
1
0
10
0
Okay so a while back my brother had an acer laptop, (it is touch screen but I dont know what model) and my mom said she was going to buy him and new one and I can keep this one. So I wanted to clear everything off of it and be able to call it just mine so I completely reset it and so I did. Everything seemed to be going fine until when I tried starting it back up. The Acer logo popped up with the rotating white dots and everything seemed normal, but once the screen went black I thought it would take me to setting up the computer again but it just had a lit up black screen but the rotating white dots just came back, is there anything I can do to help this?
 
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

 
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

 
Thread starter Similar threads Forum Replies Date
J Laptop Tech Support 1
D Laptop Tech Support 0
Kohai-Amber Laptop Tech Support 2
Akshathere2022 Laptop Tech Support 2
G Laptop Tech Support 1
M Laptop Tech Support 3
K Laptop Tech Support 1
ChristineCook Laptop Tech Support 1
N Laptop Tech Support 5
J Laptop Tech Support 6
D Laptop Tech Support 3
S Laptop Tech Support 15
F Laptop Tech Support 1
A Laptop Tech Support 1
A Laptop Tech Support 4
vlvtrse Laptop Tech Support 1
Angeleyes12 Laptop Tech Support 39
B Laptop Tech Support 1
X Laptop Tech Support 2
D Laptop Tech Support 2

ASK THE COMMUNITY