need to do update but computer froze and can't click on anything

Oct 13, 2018
1
0
10
0
My computer is frozen, I can see cursor, but it won't let me click on anything. I have already turned it off and back on. I think I need to do an update, but can't click on the updates to start one
 

Lutfij

Splendid
Moderator
I'm assuming you're on Windows 10? If so, you may want to forgo updates, see if you can boot into Safe Mode and backup any and/or all critical content. After which, you should recreate your bootable(USB) installer using Windows Media Creation Tools and reinstall the OS from scratch. It'd be a good precursor to see if your laptop has any BIOS updates pending.

Speaking of which, make and model of your laptop? SKU would help two fold.
 
Thread starter Similar threads Forum Replies Date
K Laptop Tech Support 5
A Laptop Tech Support 1
P Laptop Tech Support 1
K Laptop Tech Support 3
L Laptop Tech Support 23
J Laptop Tech Support 4
F Laptop Tech Support 4
T Laptop Tech Support 1
T Laptop Tech Support 2
R Laptop Tech Support 1
R Laptop Tech Support 1
G Laptop Tech Support 1
H Laptop Tech Support 1
Tuasemper Laptop Tech Support 37
R Laptop Tech Support 12
M Laptop Tech Support 4
T Laptop Tech Support 1
A Laptop Tech Support 4
B Laptop Tech Support 2
A Laptop Tech Support 1

ASK THE COMMUNITY