Question New HP laptop with backlit keyboard only stays on 15 seconds

Oct 11, 2019
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New HP laptop has a backlit keyboard but the light stays on less than 15 seconds if you are not typing.

I have the laptop plugged in so power management is not a problem. Tried to access BIOS to change keyboard timing to 5 minutes. Unable to access Advanced Options in BIOS on this HP.

Any ideas? Thanks!
 

MDTOP

Great
Jun 6, 2019
44
2
85
0
HR,
I cant do any research since you have given no information.
I would think there should be a Fn key on the keyboard to adjust?
Next search every possible display/input setting, again I would think that HP would have an app to adjust such a thing.
 
Oct 11, 2019
6
0
10
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Local (1)
HP Notebook - 14-cf1013ds
Product Number
7MV73UA#ABA
_

[System Summary]

Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name FC
System Manufacturer HP
System Model HP Laptop 14-cf1xxx
System Type x64-based PC
System SKU 7MV73UA#ABA
Processor Intel(R) Pentium(R) CPU 5405U @ 2.30GHz, 2304 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.47, 9/5/2019
SMBIOS Version 3.0
Embedded Controller Version 16.21
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 852E
BaseBoard Version 16.21
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.387"
User Name FC\fc985
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.89 GB
Available Physical Memory 1.02 GB
Total Virtual Memory 5.26 GB
Available Virtual Memory 1.55 GB
Page File Space 1.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Hardware Resources]



[Conflicts/Sharing]

Resource Device
I/O Port 0x00003000-0x000030FF Realtek RTL8822BE 802.11ac PCIe Adapter
I/O Port 0x00003000-0x000030FF Intel(R) PCI Express Root Port #10 - 9DB1

Memory Address 0xA1100000-0xA110FFFF Realtek RTL8822BE 802.11ac PCIe Adapter
Memory Address 0xA1100000-0xA110FFFF Intel(R) PCI Express Root Port #10 - 9DB1

IRQ 16 High Definition Audio Controller
IRQ 16 Intel(R) Dynamic Platform and Thermal Framework Processor Participant
IRQ 16 Intel(R) Serial IO I2C Host Controller - 9DE8

IRQ 103 I2C HID Device
IRQ 103 Microsoft ACPI-Compliant System

Memory Address 0xA1200000-0xA1203FFF Realtek PCIe GbE Family Controller
Memory Address 0xA1200000-0xA1203FFF Intel(R) PCI Express Root Port #9 - 9DB0

I/O Port 0x00004000-0x000040FF Realtek PCIe GbE Family Controller
I/O Port 0x00004000-0x000040FF Intel(R) PCI Express Root Port #9 - 9DB0


[DMA]

Resource Device Status

[Forced Hardware]

Device PNP Device ID

[I/O]

Resource Device Status
0x0000002E-0x0000002F Motherboard resources OK
0x0000004E-0x0000004F Motherboard resources OK
0x00000061-0x00000061 Motherboard resources OK
0x00000063-0x00000063 Motherboard resources OK
0x00000065-0x00000065 Motherboard resources OK
0x00000067-0x00000067 Motherboard resources OK
0x00000070-0x00000070 Motherboard resources OK
0x00000080-0x00000080 Motherboard resources OK
0x00000092-0x00000092 Motherboard resources OK
0x000000B2-0x000000B3 Motherboard resources OK
0x00000680-0x0000069F Motherboard resources OK
0x0000164E-0x0000164F Motherboard resources OK
0x00000062-0x00000062 Microsoft ACPI-Compliant Embedded Controller OK
0x00000066-0x00000066 Microsoft ACPI-Compliant Embedded Controller OK
0x00005040-0x0000505F Intel(R) SMBus - 9DA3 OK
0x00004000-0x000040FF Realtek PCIe GbE Family Controller OK
0x00004000-0x000040FF Intel(R) PCI Express Root Port #9 - 9DB0 OK
0x00000020-0x00000021 Programmable interrupt controller OK
0x00000024-0x00000025 Programmable interrupt controller OK
0x00000028-0x00000029 Programmable interrupt controller OK
0x0000002C-0x0000002D Programmable interrupt controller OK
0x00000030-0x00000031 Programmable interrupt controller OK
0x00000034-0x00000035 Programmable interrupt controller OK
0x00000038-0x00000039 Programmable interrupt controller OK
0x0000003C-0x0000003D Programmable interrupt controller OK
0x000000A0-0x000000A1 Programmable interrupt controller OK
0x000000A4-0x000000A5 Programmable interrupt controller OK
0x000000A8-0x000000A9 Programmable interrupt controller OK
0x000000AC-0x000000AD Programmable interrupt controller OK
0x000000B0-0x000000B1 Programmable interrupt controller OK
0x000000B4-0x000000B5 Programmable interrupt controller OK
0x000000B8-0x000000B9 Programmable interrupt controller OK
0x000000BC-0x000000BD Programmable interrupt controller OK
0x000004D0-0x000004D1 Programmable interrupt controller OK
0x00001854-0x00001857 Motherboard resources OK
0x00005080-0x00005087 Intel(R) 300 Series Chipset Family SATA AHCI Controller OK
0x00005088-0x0000508B Intel(R) 300 Series Chipset Family SATA AHCI Controller OK
0x00005060-0x0000507F Intel(R) 300 Series Chipset Family SATA AHCI Controller OK
0x00000060-0x00000060 Standard PS/2 Keyboard OK
0x00000064-0x00000064 Standard PS/2 Keyboard OK
0x00001800-0x000018FE Motherboard resources OK
0x00000000-0x00000CF7 PCI Express Root Complex OK
0x00000D00-0x0000FFFF PCI Express Root Complex OK
0x00002000-0x000020FE Motherboard resources OK
0x00000040-0x00000043 System timer OK
0x00000050-0x00000053 System timer OK
0x00003000-0x000030FF Realtek RTL8822BE 802.11ac PCIe Adapter OK
0x00003000-0x000030FF Intel(R) PCI Express Root Port #10 - 9DB1 OK
0x00005000-0x0000503F Intel(R) UHD Graphics 610 OK

[IRQs]

Resource Device Status
IRQ 16 High Definition Audio Controller OK
IRQ 16 Intel(R) Dynamic Platform and Thermal Framework Processor Participant OK
IRQ 16 Intel(R) Serial IO I2C Host Controller - 9DE8 OK
IRQ 4294967291 Realtek PCIe GbE Family Controller OK
IRQ 103 I2C HID Device OK
IRQ 103 Microsoft ACPI-Compliant System OK
IRQ 4294967294 Intel(R) 300 Series Chipset Family SATA AHCI Controller OK
IRQ 1 Standard PS/2 Keyboard OK
IRQ 4294967293 Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft) OK
IRQ 17 Intel(R) Serial IO I2C Host Controller - 9DE9 OK
IRQ 55 Microsoft ACPI-Compliant System OK
IRQ 56 Microsoft ACPI-Compliant System OK
IRQ 57 Microsoft ACPI-Compliant System OK
IRQ 58 Microsoft ACPI-Compliant System OK
IRQ 59 Microsoft ACPI-Compliant System OK


_

Driver Name: keyboard.inf
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Service: kbdhid
Lower Filters:
Upper Filters:

Device HID\VID_046D&PID_C246&MI_01&Col01\7&259954f4&0&0000 was configured.

Driver Name: keyboard.inf
Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}
Driver Date: 06/21/2006
Driver Version: 10.0.18362.1
Driver Provider: Microsoft
Driver Section: HID_Keyboard_Inst.NT
Driver Rank: 0xFF1003
Matching Device Id: HID_DEVICE_SYSTEM_KEYBOARD
Outranked Drivers: input.inf:HID_DEVICE:00FF1005
Device Updated: false
Parent Device: USB\VID_046D&PID_C246&MI_01\6&32ca82e4&0&0000

__

Will this do? Oh, I contacted HP support and was duly informed that the backlight turning off is a "feature" to maintain the battery. I am using this laptop connected to AC power so I am not concerned about saving the battery.

It's my computer and I want the backlight to stay on for longer than 15 seconds. That isn't a feature, for me, when working at night, it's an annoyance that is intolerable. This computer was cheap enough that if I can fix this I'll keep it. Otherwise I'll send it back to HP and find something else that I can modify to suit my personal preferences.

My experience level: PC gamer, custom spec PC that is on it's second case, third GPU, second set of RAM, second power supply and fifth or sixth keyboard / mouse.
 
Last edited by a moderator:

hang-the-9

Titan
Moderator
New HP laptop has a backlit keyboard but the light stays on less than 15 seconds if you are not typing.

I have the laptop plugged in so power management is not a problem. Tried to access BIOS to change keyboard timing to 5 minutes. Unable to access Advanced Options in BIOS on this HP.

Any ideas? Thanks!
That sounds normal to me, if you are not using the keyboard why would you want the backlight to stay on? Unless you have a gaming system with fancy backbit rgb keys you want to see all the time, the backlight is only there so you can see they keys while you are using them. There is usually backlight controls for the keyboard but in non-gaming ones I don't think I have seen one to control how long it stays on, only how bright it is. Look through the manual or contact HP support and check what you can do with your specific model.
 
Oct 11, 2019
6
0
10
0
That sounds normal to me, if you are not using the keyboard why would you want the backlight to stay on? Unless you have a gaming system with fancy backbit rgb keys you want to see all the time, the backlight is only there so you can see they keys while you are using them. There is usually backlight controls for the keyboard but in non-gaming ones I don't think I have seen one to control how long it stays on, only how bright it is. Look through the manual or contact HP support and check what you can do with your specific model.
From my previous post, at the bottom,, which you obviously overlooked: "I contacted HP support and was duly informed that the backlight turning off is a 'feature' to maintain the battery. I am using this laptop connected to AC power so I am not concerned about saving the battery. "

It's my computer. It's connected to AC power. If I want the lighted keyboard to stay lighted, that's my business. I work at night and my personal preference is to have the keyboard stay lighted. 15 seconds on and then having to tap to wake up the keyboard is beyond annyoying.

It looks like Dell has a driver that users can install to keep their keyboard backlighting on. Smart. Because this HP is going to be sent back to the retailer.
 

MDTOP

Great
Jun 6, 2019
44
2
85
0
HRHof,
Thanks for the info, just needed the model.
HP's manual states on page 11 "to save battery life turn this feature off" which I take to mean it's off or on. Looks like the manual is wrong or HP has changed something. The website gets a 1 from me from accessibility (cant seem to get back to the manual download pages.
Any way HP does not show any Bios pages or other useful info.
Before you return ask HP if a driver update was responsible for the 15 sec delay. If so you could roll back the driver to prior or ask HP o fix in next keyboard driver release. Sorry I couldn't really help.
 
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