No wifi signal

Feb 18, 2018
2
0
10
0
If anybody can tell me how to get my Nextbook 11a tablet which is an Android system , to pick up WiFi signals please do . It used to connect using my Android phone as a hotspot, now it won't pick up any WiFi signals . Please help f you can, I've tried everything I can, I've already fallen behind in my college classes and if I can't get it to work by this weekend I'm dropping out on Monday. I hate to do that as I've tried so hard to get this degree (I'm 52) but I have no transportation and having internet access is very very important for my success in these classes. Getting this fixed is my only option. Thank you in advance. I would owe who ever can help me with this my undying gratitude! God bless
 
NOTE: If none of the following work to resolve the problem, since the tablet is brand new, I would suggest taking it back and getting them to exchange it for another one.

1. Try and restart the tablet. Sometimes it is that simple.

2. Update the firmware and any apps that need updating on the tablet.

3. If the problem persists, check your time and date on the tablet to make sure it is correct.

4. Should none of the former work...
a. Clear out the WiFi data on the tablet.
b. Reboot the modem/router.
c. Once the modem/router is fully 'up' again, reboot the tablet and re-input the WiFi data.

5. Check your internet connection. It may be what is going in and out rather than the tablet.

6. Make sure you have "Data" turned off on the device when using "WiFi" (that is if you have a plan with data through your tablet). If you don't make sure it is turned off, the device can keep trying to switch to "Data" when you try and use "WiFi".

7. Now, if you are still having the problem at this point, and you are sure it isn't the modem/router that is the problem. Then you may wish to try a "Hard Reset" of the device. However, I really suggest saving this as a last option (or last before parts repair/replacement).

NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the tablet.
 
NOTE: If none of the following work to resolve the problem, since the tablet is brand new, I would suggest taking it back and getting them to exchange it for another one.

1. Try and restart the tablet. Sometimes it is that simple.

2. Update the firmware and any apps that need updating on the tablet.

3. If the problem persists, check your time and date on the tablet to make sure it is correct.

4. Should none of the former work...
a. Clear out the WiFi data on the tablet.
b. Reboot the modem/router.
c. Once the modem/router is fully 'up' again, reboot the tablet and re-input the WiFi data.

5. Check your internet connection. It may be what is going in and out rather than the tablet.

6. Make sure you have "Data" turned off on the device when using "WiFi" (that is if you have a plan with data through your tablet). If you don't make sure it is turned off, the device can keep trying to switch to "Data" when you try and use "WiFi".

7. Now, if you are still having the problem at this point, and you are sure it isn't the modem/router that is the problem. Then you may wish to try a "Hard Reset" of the device. However, I really suggest saving this as a last option (or last before parts repair/replacement).

NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the tablet.
 

ASK THE COMMUNITY