Online assistantance with my acer laptop

[tnigs8]

Hello, i just bought my acer aspire laptop yesterday and couldnt get the web cam to work, it just kept saying webcam not found. so they told me to uninstall it then re install so i did uninstall it but now i cant reinstall it can you help me ?

 

[AntiZig]

does device manager see the new hardware? if not the thing is obviously not working, so I would go ahead and ask for replacement

 

[tnigs8]

ok it doesnt show up in device manager