Question Phone Won't Transfer Photos to PC

[Blakes7]

Hi! I finally decided to enter the 21st century and purchased a cell phone. It's a Motorola Moto G5 2025.. I found a carrier with excellent rates, I don't intend to use it for anything but a phone, basically. I took some photos, and followed the procedures to transfer them with a USB cable. I don't intend to use it on the internet, but I have connected it to my wifi router. It sets up a directory on the PC, and it has 2 subfolders---DCIM and Pictures. There's nothing in the Pictures folder, and the DCIM folder opens to a Camera folder. I;m using windows 10. I click on the Camera folder and a green bar slowly proceeds across the top of internet explorer, then I get 12 slamted rectangular images that kind of look like a usb plug with a blue cross above the left end that look like cross-hairs. And there is one jpg file. I took 6 photos. When I click on the jpg file I get this error message---An unexpected error is keeping you from copying the file. error code 0x8007065D. Now I have 3 gift cars from Amazon from last Christmas which I tried to use a few weeks ago. After a nightmare 2 1/2 hours chatting with the techs? , I won't go into the details but the IQ level had to be almost 80, I was finally told to take pictures of the cards, then they could tell if they were genuine. I know they're genuine. I won't deal with amazon gift cards again. I took 2 pictures of each card.I tried another usb port, but no luck. I reconnected and clicked a windows message about what to do with this device and clicked on import photos and videos. I clicked on import and it said We cannot reach this device. What is happening ? How do I transfer the photos? Any and all responses will be greatly appreciated. Thanks.

 

[COLGeek]

Look here (carrier is not relevant to steps):

moto g - 2025 - Move Media Files to / from Computer | Verizon

Here's how to transfer picture, video or music files between your moto g - 2025 and a computer.

www.verizon.com