dark_knight33,
This is great constructive feedback.
I'll try to address your legitimate concerns. When the cloud print feature was initially conceived, we selected the number one and number two printer brands in the U.S. at that time. Printer support is a major feature and we limited our scope for better execution. Currently, the cloud print feature is in beta and Development is being as thorough as possible to fully address our compatibility list of HP and Epson printers, 2005 and later. Support is happy to provide this list, just submit a request here http://bit.ly/es1D4W.
As for the balance of your issues, if you haven't already, please 'Submit a support ticket' using the 'Help Center' after logging into my.pogoplug.com. Using this method captures valuable information to help Support get a jump start on your issue.
I will bring your comments to the attention of the Product team but I also want to mention that valuable comments like yours are welcome at feedback@cloudengines.com. The Product team also monitors incoming email at this account.
Thanks again for your thoughtful commentary. Christopher, on behalf of the Pogoplug team
[citation][nom]dark_knight33[/nom]Christopher,Just wondering when the pogoplug will add support for more than *some* HP/Epson models. It's nice that they mentioned the cloud printing features of your device, but suspicious that they didn't mention the incredible lack of device support. Canon, Brother, Lexmark, have zero support, and thus don't work at all, while only certain HP/Epson models actually will work. Plug owners have been waiting over 6 months for this to get addressed, only to see 2 new devices released instead. The awesome iPhone & Android apps (I have used both), need a lot of work. The iphone app never did video at all (when it didn't crash), and the android app was recently updated to stop the crashing, but won't play more than a minute or two of video before just cutting out. (Wifi/4G both).You need to stop pushing new features, and fix the existing ones. Potential Customers, FYI, buyer beware. The pogoplug is good at storage & sharing via mypogoplug.com, but every other feature they advertise in the device feels like a half-hearted attempt. Cloud printing is useless for 3/5 brands of printers, watching videos stored on your pogo on your mobile device isn't very functional, and Cloud Engines (The company behind the pogoplug) doesn't seem to care about anything except selling new devices. Obviously that's what keeps the lights on, but you still need to support your customers, Christopher.Is this public enough to get CE to act, or do I need to start a youtube/facebook campaign as well?[/citation]