Customer (Holger Andre) - 09/08/2009 03:56 PM
Ok, look at this you may like it
http
/hjoab.blogspot.com/
Response (Prince_GWSI355) - 09/08/2009 02:51 PM
Dear Holger Andre,
Thank you for contacting Acer America. I’ll be happy to assist you with the Repair issue.
As per our records, your computer is out of warranty. I apologize for the inconvenience that you have experienced.
However, please note since your computer is out of warranty, repair will charge you $199. Please note that you have to pay one-way shipping charge for making a depot repair. If you are ready for Depot Repair please let me know. I will do the needful after receiving the confirmation.
For further clarifications please visit our web site
http/www.acerpanam.com
Have a nice day!
Respectfully,
Acer America
Online Technical Support
Customer (Holger Andre) - 09/08/2009 11:45 AM
CORRECTING TYPING
So, what you are telling me is that I bought a piece of *** from you, that you know that and that if I want the piece of *** working again, I must pay you $199 more. You are thieves, and someone must do something to stop you. YOU ARE THIEVES!
Adding: ACER is the worst computer computer I know on quality (***) and service support (*** too). You are double *** company. I would be very embrassed working for Acer, knowing there are many descent people like me feeling robbed by your company. Don´t you? You could revise the independent products rewiews about Acer on Internet. You smell like ***.
Customer (Holger Andre) - 09/08/2009 11:14 AM
So what you are tell me is that I bought a piece of *** from you, that you know that and if I want the piece of *** working again I must pay $199 more. You are thieves, and some must do something to stop you. YOU ARE THIEVES!
Response (Sreekanth_GWSI685) - 09/08/2009 01:10 AM
Dear Holger Andre,
Thank you for contacting Acer America.
As per our records your computer is out of warranty.
I sincerely apologize for the inconvenience that you have experienced.
If you are interested, we can pull your computer for depot repair. However the repair will cost $199.
For further clarifications please feel free to visit our web site:
http/support.acer.com
Have a great day!
Respectfully,
Acer America
Online Technical Support
Customer (Holger Andre) - 09/07/2009 09:22 PM
I took my Extensa to Sauter Infomax Acer representative here in Costa Rica for the many problems I have with it. They validated my 1 year warranty and try to fix it up. They replaced the keyboard, the power bottom, the screen light cable, a RAM chip, but all the fixups weren't enough and the notebook is becoming even worse in time. The network card connector is now broken and after two trips to Sauter Infomax the problem with the screen light turning off any time you open or move the notebook is even worse now. I told them that the only descent thing that Acer must do is to give me another new machine cos this one is obviously an exceptional bad assembled one. You can even take this one to revision and try to find what's wrong on your line of production that makes possible a
malfunctioning notebook like this one to be sold.
Auto-Response - 09/07/2009 09:22 PM
Title: Upgrade RAM in the computer
Link:
http/acer.custhelp.com/cgi-bin/acer.cfg/php/enduser/popup_adp.php?p_faqid=360&p_created=1250861026
Title: Aspire One Recovery Procedure For Linux Operating System
Link:
http/acer.custhelp.com/cgi-bin/acer.cfg/php/enduser/popup_adp.php?p_faqid=288&p_created=1219763718
Title: Optical Disc Drive will not eject
Link:
http/acer.custhelp.com/cgi-bin/acer.cfg/php/enduser/popup_adp.php?p_faqid=359&p_created=1250859549
Title: Resetting When the System Does Not Power On
Link:
http/acer.custhelp.com/cgi-bin/acer.cfg/php/enduser/popup_adp.php?p_faqid=4&p_created=1194963676
Title: International Traveler's Warranty
Link:
http/acer.custhelp.com/cgi-bin/acer.cfg/php/enduser/popup_adp.php?p_faqid=10&p_created=1195151988
Question Reference #090907-001171
---------------------------------------------------------------
Product Level 1: Notebook
Product Level 2: Extensa
Product Level 3: Extensa 5620
Category Level 1: Others
Date Created: 09/07/2009 09:22 PM
Last Updated: 09/08/2009 07:13 PM
Status: Solved
Operating System: Windows Vista
Serial Number
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LXE540X04181316F802000
[---001:004858:07207---]