Question Razer synapse not showing headset.

Nov 7, 2018
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I have recently gotten a brand new Razer Kraken 2019 headset and it is not showing up in my synapses software. I am using synapse 2, is it not support with synapse 2 or only synapse3, or is the headset just not supported by Razer Synapse. I dont know why it isn't showing and I need help.
 
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