Try getting into "Safe Mode" the following way and see if it works. If it won't go into it at all, and it gets stuck every time you power off the laptop and try restarting it, then you may have to have it looked at, or consider reinstalling the OS from a USB drive.
How to enter "Safe Mode" when booting the computer.
In Windows 8 and 10...
As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"
a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)
b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the...