- Aug 19, 2014
- 1
- 0
- 4,510
Hey, everyone.
My computer was infected last night. I'm honestly not too familiar with the different types, so I won't try to identify them.
The problem started after I downloaded and opened an executable for what was supposed to be Simple Port Forwarding. When I opened the executable, it wanted to install a bunch of other junk along with SPF, but when I tried to say no to the installation of the other junk, I kept getting an error message saying I had chosen wrong. I then tried to close the installer, but it gave me the same error message. Naturally, I then forced it closed using the Task Manager, but I guess it was too late.
Shortly after that, installation windows kept popping up; things were downloading and installing themselves. I started closing the processes via the Task Manager and removing the programs via Revo Uninstaller, but it wasn't stopping. Naturally I ran a scan on my system with Avast and found there was a ton of Malware and PUPs on it!
To make matters worse, when I tried to log into Facebook to chat with a friend of mine who knows more about computers than I do, it said my password was incorrect; I knew it wasn't. After multiple failed attempts I used the password recovery feature, only to discover the password to my email account was also coming up incorrect... So I called my friend and he told me I was in DEEP. Adware, Spyware and a Keylogger he suspected.
From there I installed Malware Bytes and let it do its thing a couple of times. On the first run it removed 1,635 threats, most of which were classified as either PUP or KEY threats. After that I started combing through my drives, folder by folder, looking for anything that had been added or modified on 5/18/2015 (the day this started). Once it looked like everything was completely eradicated I ran a System Restore back to Friday morning before this all started. But, it didn't fix the problem.
When the system came back on after the System Restore completed, I ran Malware Bytes again and to my surprise, it found 455 threats, most of which were PUP and KEY threats again. I've also noticed that my Internet isn't working properly, although it works absolutely fine on my mom's computer and our smartphones, which are on the same network as my computer is. So, something is going on here still. I suspect it's Malware or Spyware that I haven't removed.
Here's a summary of the problems:
Here's a summary of what I've tried:
Here's a summary of what I did to protect my information:
Here's some information about my system gathered by a Tech Support Guy forum program:
Here's the log from AdwCleaner:
A Malware Removal Specialist from the Tech Support Guy forums suggested I run this.
At this point, I haven't noticed an improvement in my system. The Internet is still finicky, and my browser takes forever to open. Time from initial login to startup programs completely loading hasn't improved either.
Thanks in advance, everyone. I'm really, really hoping I don't have to reinstall my OS and lose everything.
My computer was infected last night. I'm honestly not too familiar with the different types, so I won't try to identify them.
The problem started after I downloaded and opened an executable for what was supposed to be Simple Port Forwarding. When I opened the executable, it wanted to install a bunch of other junk along with SPF, but when I tried to say no to the installation of the other junk, I kept getting an error message saying I had chosen wrong. I then tried to close the installer, but it gave me the same error message. Naturally, I then forced it closed using the Task Manager, but I guess it was too late.
Shortly after that, installation windows kept popping up; things were downloading and installing themselves. I started closing the processes via the Task Manager and removing the programs via Revo Uninstaller, but it wasn't stopping. Naturally I ran a scan on my system with Avast and found there was a ton of Malware and PUPs on it!
To make matters worse, when I tried to log into Facebook to chat with a friend of mine who knows more about computers than I do, it said my password was incorrect; I knew it wasn't. After multiple failed attempts I used the password recovery feature, only to discover the password to my email account was also coming up incorrect... So I called my friend and he told me I was in DEEP. Adware, Spyware and a Keylogger he suspected.
From there I installed Malware Bytes and let it do its thing a couple of times. On the first run it removed 1,635 threats, most of which were classified as either PUP or KEY threats. After that I started combing through my drives, folder by folder, looking for anything that had been added or modified on 5/18/2015 (the day this started). Once it looked like everything was completely eradicated I ran a System Restore back to Friday morning before this all started. But, it didn't fix the problem.
When the system came back on after the System Restore completed, I ran Malware Bytes again and to my surprise, it found 455 threats, most of which were PUP and KEY threats again. I've also noticed that my Internet isn't working properly, although it works absolutely fine on my mom's computer and our smartphones, which are on the same network as my computer is. So, something is going on here still. I suspect it's Malware or Spyware that I haven't removed.
Here's a summary of the problems:
■Programs kept installing themselves.
■Removing said programs usually triggered the installation of more programs.
■Every password, to every account, on every website I'd logged into since clearing my browser history had been changed.
■Most websites won't load, I can't download anything, and my Internet is generally acting very buggy (but only on MY PC).
■After initial login, startup programs take an unusually long time to load.
■My browser (Opera) takes a very long time to load when I start it, which is VERY unusual. It's normally very quick.
Here's a summary of what I've tried:
■Rebooting my PC.
■Rebooting my router.
■Running a Quick Scan with Avast, using the High Sensitivity and PUP Scan options.
■Running a Full Scan with Avast, using the High Sensitivity and PUP Scan options.
■Running numerous scans with Malware Bytes. Only two of the many scans detected threats (1,635 in one, 455 in the other).
■Manually scanning my system for suspicious files, programs, etc.
■Restoring my system to a previous point in time via System Restore.
■Running AdwCleaner.
Here's a summary of what I did to protect my information:
■Factory reset my router, then change the login credentials and WiFi password.
■Use my mom's computer to change every password, for every account of mine, on every website I could think of.
■Avoid logging into any of said accounts from this computer; my infected computer. The only account I've created / logged into on it since is this one.
Here's some information about my system gathered by a Tech Support Guy forum program:
Here's the log from AdwCleaner:
A Malware Removal Specialist from the Tech Support Guy forums suggested I run this.
At this point, I haven't noticed an improvement in my system. The Internet is still finicky, and my browser takes forever to open. Time from initial login to startup programs completely loading hasn't improved either.
Thanks in advance, everyone. I'm really, really hoping I don't have to reinstall my OS and lose everything.
/toolslib.net/downloads/viewdownload/1-adwcleaner/ <- Nevermind this since youve already done it.
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