Dear all,
I am posting this question since I was unable to find a solution by myself.
I bought recently an android mobile that stopped working for no reason 2 weeks after purchase. I cant start or force start it and it does not have the led charge on when plugged to a charger.
I have to return it to have my money back and this is the point were I have doubts.
The retail store asked me to return it unblocked and with my data deleted. They say that if it is blocked they will not return the money paid for it, Since I cant turn it on, I cant do a factory reset or unblock it. I think they will accept the return with the mobile off. I was thinking to do a remote deletion but I am concerned that if they find out that the mobile is blocked when fixed they will not return my money.
1. I would be much thankful if I could receive advice on how to return to factory a not working mobile deleting my personal and work data.
2. Is it possible that in addition to my previous question that the shop once they have fixed the mobile, they can use the device again. I do not want to prevent them from doing so as I feel it would be unfare.
Thanks in advance for your help
I am posting this question since I was unable to find a solution by myself.
I bought recently an android mobile that stopped working for no reason 2 weeks after purchase. I cant start or force start it and it does not have the led charge on when plugged to a charger.
I have to return it to have my money back and this is the point were I have doubts.
The retail store asked me to return it unblocked and with my data deleted. They say that if it is blocked they will not return the money paid for it, Since I cant turn it on, I cant do a factory reset or unblock it. I think they will accept the return with the mobile off. I was thinking to do a remote deletion but I am concerned that if they find out that the mobile is blocked when fixed they will not return my money.
1. I would be much thankful if I could receive advice on how to return to factory a not working mobile deleting my personal and work data.
2. Is it possible that in addition to my previous question that the shop once they have fixed the mobile, they can use the device again. I do not want to prevent them from doing so as I feel it would be unfare.
Thanks in advance for your help