revert back to windows 10

[migillicutty]

Hey guys I think I have a real doozy here,

I bought an HP Pavilion 17 g119dx laptop for my mother for christmas. it came preloaded with windows 10 and she didn't want to have to learn a new operating system. So i went into bios and changed the boot directory to boot from the cd rom/dvd rom drive on the laptop. I restarted the computer and installed windows 7 home premium. Which I have never had any issues doing in the past.

After the install was complete I tried to connect to the internet and came to find out that during the install of the windows 7 the drivers for the ethernet and wlan were deleted. I went to hp's website to download the drivers and found out that they only have the drivers for the laptop I purchased for windows 10.

So I am looking to revert the computer back to windows 10 so that my mother can either use her computer or I can return it and find another option. HP wont help me do this unless I pay them $100. (which will be my very last option) If any of you kind hearted ladies or gents out there have any answers as to how I might accomplish this I would be most appreciative!!!!!

Thank you in advance for all of your time, help and efforts!!!

 

[InvalidError]

Have you tried downloading Microsoft's Windows 10 Media Creation tool, getting the universal installer image and installing that using the activation key that should be on a sticker under the laptop? (Assuming the installer does not simply detect a Windows 10 OEM certificate built directly in the BIOS and automatically activate using that.)

 

[migillicutty]

No i haven't yet, I'm not quite sure how to use that tool, ( which I can learn ) I was hoping that there might be a simpler way to do it. No sticker with activation key on bottom of laptop or in the battery case area either. Also not sure if the drivers for the ethernet and wlan will restore with a fresh install from the Media Creation Tool, so that also made me a bit hesitant as well.

 

[InvalidError]

The first time the laptop was powered up, it likely had a "recovery disc creation wizard" or something else of the sort pop up, asking you/your mother if you/she wanted to create rescue discs. If you/she did, then you can use those.

If you use Microsoft's stock install image, it may or may not include your laptop-specific drivers. But once Windows 10 is re-installed, popping the drivers in using a USB drive should be easy - install the LAN drivers first, connect it to the router with an Ethernet cable, use Windows Updates to install the WAN, other missing/updated drivers and whatever else you want to update immediately, done.

 

[migillicutty]

Awesome thank you so much for your help and responses. I have just finished downloading the media creation tool and I am getting ready to do the install now. Again thanks!!!

 

[migillicutty]

Okay so I just wanted to make a final post and and and say that your solution worked perfectly. I was able to get windows 10 back on the machine and it reinstalled all the drivers for the network adapters as well. I just finished installing the last of the windows updates. Thanks again for being so bad ass in helping me get this figured out over the holiday weekend!!!! You Rock!!!