Question Samsung ue50ru7410 volume keeps going to 100

Aug 29, 2020
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I have a Samsung ue50ru7410 TV and the volume keeps going to 100. I can manually turn it down with the volume down button but it just climbs back to 100 again. I've tried taking the batteries out of both of the remotes to see if it was a faulty remote but it still climbs to 100.

Any help would be greatly appreciated.
 
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