• We hope you have a fantastic holiday season to close out 2025! Thank you all so much for being part of the Tom's Guide community!

Something Seriously Wrong- Codes Inside

nicole arlene

Honorable
Mar 15, 2013
1
0
10,510
My Gateway NV53 has recently been shutting down on me randomly and giving me the blue screen of doom.. HELP!
These are the codes it gives me when it restarts:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80048B7B30
BCP3: FFFFFA80048B7E10
BCP4: FFFFF80002DC88E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\031513-34772-01.dmp
C:\Users\Nicole\AppData\Local\Temp\WER-86190-0.sysdata.xml

 
If you grab bluescreenview, you can use it to see what actual programs are crashing. If it is always the same, you may have the issue solved fast. if it is different, you will have to do more testing. Lots of hardware can cause similar issues.

Can we get the FULL system specs as well.