Hi,
got a boggler. Tried every "normal" procedure. Read many posts about similar problems on here, and don't think I am duplicating an existing question, since I covered all the answers I found in this forum already without success.
Since last week, something has gone wrong. I made no changes to the laptop. No new software installations, and I'm not even aware of a Windows update immediately before the problem.
All system sounds and any MP3 from the HDD will play on the selected device.
But if I stream sound or video, then sound only ever comes from internal speakers.
If I'm at my desk, I can select "headset" and a sound stream comes from internal speakers, while system sounds and MP3 play over the headset. Even if I disconnect the port replicator and plug the USB headset directly into the laptop.
f I stream video, system sounds play via the TV speakers through the HDMI, but the sound of the video stream comes via laptop speakers.
I have checked all the volume levels and made sure nothing is muted.
I have run the sound trouble shooter without success.
I have gone into control panel and ticked the headset (and on another occasion the HDMI) as "default device" - nothing.
I disabled and re-enabled each device without effect.
I have repeatedly updated, uninstalled and re-installed all audio drivers - the general Realtek one, as well as the individual device drivers.
I have asked the system to scan for hardware changes.
I have tried all the tips you can google (and may have missed some in the list above...).
Any ideas?
Thanks in advance,
best regards
T
got a boggler. Tried every "normal" procedure. Read many posts about similar problems on here, and don't think I am duplicating an existing question, since I covered all the answers I found in this forum already without success.
- Dell laptop, Win10, Realtek Audio
- Dell USB port replicator when at my desk
- via port replicator, USB VoIP headset
- when streaming video away from desk and port replicator, HDMI cable for connection to TV
Since last week, something has gone wrong. I made no changes to the laptop. No new software installations, and I'm not even aware of a Windows update immediately before the problem.
All system sounds and any MP3 from the HDD will play on the selected device.
But if I stream sound or video, then sound only ever comes from internal speakers.
If I'm at my desk, I can select "headset" and a sound stream comes from internal speakers, while system sounds and MP3 play over the headset. Even if I disconnect the port replicator and plug the USB headset directly into the laptop.
f I stream video, system sounds play via the TV speakers through the HDMI, but the sound of the video stream comes via laptop speakers.
I have checked all the volume levels and made sure nothing is muted.
I have run the sound trouble shooter without success.
I have gone into control panel and ticked the headset (and on another occasion the HDMI) as "default device" - nothing.
I disabled and re-enabled each device without effect.
I have repeatedly updated, uninstalled and re-installed all audio drivers - the general Realtek one, as well as the individual device drivers.
I have asked the system to scan for hardware changes.
I have tried all the tips you can google (and may have missed some in the list above...).
Any ideas?
Thanks in advance,
best regards
T