I recently purchased a pair of ss arctis 3 bluetooth headphones. When using the bluetooth features, both the left and right side of the headphones have sound and there is no problem. however, when i use the 3.5mm audio jack in any device, i only get sound through the left earcup where the wires are connected. I’ve plugged the headphones into my 2016 macbook pro and xbox one s. Both being plugged in gave the same result: only sound in the left earcup. I do use the bluetooth feature on the macbook and on my iphone x and have no problems; only when i use the jack is there a problem. Using regular plugged in earbuds never gave me this issue. I’ve tried shifting the audio balance only to my right ear on my macbook and there is no sound present at all. Is there any way to fix this issue?