Hello!
I am writing because in the past weeks I have been experiencing the following issue with surface pro 3 laptop.
I start working with 100% battery and AC unplugged after some time I noticed battery percentage was not lowering as usual, it was much slower.
After around 4 hours of work battery was at 50% aprox.
A couple of minutes after checking it without any warning or so it powered off, not even closing windows session completely abroupt.
I tried to power it on again but the low battery logo appeared on screen and wouldn't turn on, I plugged the charger, power it on and began to charge from 0%.
I have never experienced this problem before, have run windows battery report and battery health is in good condition, power capacity is near New and battery cycles only 190.
Tried to calibrate the battery but no success still happening.
Any ideas on why this is happening?
Regards, Matthew
I am writing because in the past weeks I have been experiencing the following issue with surface pro 3 laptop.
I start working with 100% battery and AC unplugged after some time I noticed battery percentage was not lowering as usual, it was much slower.
After around 4 hours of work battery was at 50% aprox.
A couple of minutes after checking it without any warning or so it powered off, not even closing windows session completely abroupt.
I tried to power it on again but the low battery logo appeared on screen and wouldn't turn on, I plugged the charger, power it on and began to charge from 0%.
I have never experienced this problem before, have run windows battery report and battery health is in good condition, power capacity is near New and battery cycles only 190.
Tried to calibrate the battery but no success still happening.
Any ideas on why this is happening?
Regards, Matthew