Question The mobile phone can't connect to the internet with this particular sim card, but this sim card working fine on another mobile phone.

[iuxiu]

Hi. Please help me. I have 2 mobile phones (Phone A and Phone B) and 2 sim cards with the same internet plan (Sim A and Sim B).

• 'Sim A' can't connect to the internet while on 'Phone A' but can connect to the internet when inserted on 'Phone B'.
• 'Sim B' can connect to the internet on both phones.

Seem like mobile 'phone A' is the problem and how can I fix this? thank you.

 

[webworkings]

It could be the SIM or the phone. Since the one SIM works in both phones, not the other, I would start there. Have your carrier/service provider give you a new SIM and see if it resolves the problem.

If that doesn't resolve it, and if the phone is new, then just have them exchange or replace it. If the phone isn't new, then you would have to consider getting another phone.