My laptop is not turning on when the power cable is connected. The charging indicator doesn't light up, and a brief message saying 'Critical low battery error' shows up for a second, along with 3 loud beeps.
However, if I remove the battery and connect the laptop to the charging cable, it is working just fine, albeit a bit slow. Does this mean that there is a problem with the battery, and it needs to be replaced? Are there any software checks I can do? Or extra drivers to be installed?
I had taken my laptop to a local PC repair center last week, and the technician there had suggested that there might be a problem with the charging port, and the entire motherboard might need to be replaced. However, the charging port works just fine when the battery is removed, and the laptop is able to run solely on AC power. I think the problem is with the battery, and I just want to be sure before buying a new one.
My laptop is a Lenovo Thinkpad E490, approximately 1.5 years old. It was acting a bit strange before the problem as well. The battery was taking a long time to charge, and drained out pretty quickly. Even when the charging cable was disconnected, the indicator still showed that it was charging.
Is there anything I've missed here? I think the battery needs to be replaced, but I'm not completely sure about this. I'd love to get suggestions on what to do. Thanks.
However, if I remove the battery and connect the laptop to the charging cable, it is working just fine, albeit a bit slow. Does this mean that there is a problem with the battery, and it needs to be replaced? Are there any software checks I can do? Or extra drivers to be installed?
I had taken my laptop to a local PC repair center last week, and the technician there had suggested that there might be a problem with the charging port, and the entire motherboard might need to be replaced. However, the charging port works just fine when the battery is removed, and the laptop is able to run solely on AC power. I think the problem is with the battery, and I just want to be sure before buying a new one.
My laptop is a Lenovo Thinkpad E490, approximately 1.5 years old. It was acting a bit strange before the problem as well. The battery was taking a long time to charge, and drained out pretty quickly. Even when the charging cable was disconnected, the indicator still showed that it was charging.
Is there anything I've missed here? I think the battery needs to be replaced, but I'm not completely sure about this. I'd love to get suggestions on what to do. Thanks.