toshiba laptop boot

[maritondo]

my laptop wont load up any application or programs. please any help?

 

[Laptop_Nerd]

Hi,

If I understand the issue correctly your laptop will not turn on right? Here are some troubleshooting steps that may help.
- Start with a hard reboot, unplug it's AC adapter then press and hold the power button for 20 seconds then try booting it.
- If it doesn't work reseat the RAM, remove them all for couple of second then put them back in making sure everything is seated properly.
- Again if these doesn't work but you can hear the laptop on but with no display, connect an external monitor and see if it would display anything because if it does that means it's the built in display that is faulty.
- Next to try is if your AC adapter is still okay by trying another AC adapter that has the same voltage and see if it would work.
- If all these will not work it would be a motherboard problem.

 

[maritondo]

No. it does turn on and the desktop shows properly with all icons. I'm able to open any word or excel document but for instance if I click to open any program it freezes, won't boot (load). The antivirus stopped functioning and the shortcut disappeared.