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Archived from groups: comp.sys.laptops,japan.comp.toshiba,comp.laptops,comp.multimedia (More info?)
Hi. We've been having some problems with Toshiba's customer service
and I am writing to ask if I am being unreasonable. My husband and I
both bought Toshiba Satellite laptops last August. His is a heavier
duty model than mine - mine cost approx $799 US. Just over a month
ago, the fan on my laptop became noisier and noisier. The processing
power also became increasingly slower whenever the fan was on. Then
the DVD/CD-RW stopped working completely. There is a Toshiba service
center in the same building where my husband works so he took it in
there. They told him I would have my computer back in about a week. It
has been three weeks and it does not look like I will be getting it
back any time soon. They fixed the DVD/CD-RW within the week but had
to get the fan from Toshiba. Toshiba has yet to send the part despite
the service center repeatedly calling them. I am going nuts! I didn't
realise that so many people had problems with Toshiba's service. Sad
to say, we didn't check that on Google groups before buying. What
should I do? What is a reasonable timeframe in which to expect this
problem to be fixed?
Hi. We've been having some problems with Toshiba's customer service
and I am writing to ask if I am being unreasonable. My husband and I
both bought Toshiba Satellite laptops last August. His is a heavier
duty model than mine - mine cost approx $799 US. Just over a month
ago, the fan on my laptop became noisier and noisier. The processing
power also became increasingly slower whenever the fan was on. Then
the DVD/CD-RW stopped working completely. There is a Toshiba service
center in the same building where my husband works so he took it in
there. They told him I would have my computer back in about a week. It
has been three weeks and it does not look like I will be getting it
back any time soon. They fixed the DVD/CD-RW within the week but had
to get the fan from Toshiba. Toshiba has yet to send the part despite
the service center repeatedly calling them. I am going nuts! I didn't
realise that so many people had problems with Toshiba's service. Sad
to say, we didn't check that on Google groups before buying. What
should I do? What is a reasonable timeframe in which to expect this
problem to be fixed?