toshiba won't boot recovery disk

[jenn2000]

Laptop won't boot disk recovery disk does loading window files and then goes to black screen with cursor. What could be wrong?

 

[Long__T123]

can you give more details about this laptop, such as specs, brand, and model?

 

[jenn2000]

can you give more details about this laptop, such as specs, brand, and model?

It's a toshiba satellite L675D-S7015

 

[Long__T123]

try using a clean copy of windows to recover your laptop. The plus side is also keeping the bloatware not installed on their either