Totally dead laptop

Feb 14, 2018
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the latest win 10 killed my laptop stone dead it will not even load anything. I can turn it on but all I get is a totally black screen. what can I do please
 
When you turn it on, if it is giving you any sounds, lights, etc., and just not showing the display at all, try the following...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.


However, if nothing at all turns on (no fans, no lights, etc.), then try this...

NOTE: Yes, I know some batteries are not so easy to get to, on some devices. However, it should be removable/replaceable. Unless it is under warranty, then you should contact the manufacturer first.


Try the following and see if it will turn on...

1. Unplug your charger cord.
2. Remove the battery.
3. Press and hold the "Power" button for 30 seconds.
4. Now plug back in the power/charger cord.
5. Now put the battery back in.

If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop. You may also want to try charging it when the device is off, rather than on. If it works then, the cord is probably the issue.

Should that not be the problem, then check the battery to see if it needs replacing.

 
Feb 14, 2018
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I finally got it to reset after trawling the web for info and trying restore points and resetting with keeping all my stuff with no luck. At the moment I am trying to do a complete reinstall but losing everything (no biggie, as I have it all backed up) thank you for trying to help though.
 
Feb 14, 2018
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I learned this the hard way back in the very early days of windows. Way back when it was floppy disks. But thank you for trying to help.
 
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