Tranf. Photo no drive

[Sandy_19]

Try to down load photos from old phone. I get message that there is no driver installed. What do I need to fix this? Any help appreciated.

 

[ffg7]

are you downloading onto a computer?

 

[Sandy_19]

are you downloading onto a computer?

Yes from phone to computer

 

[ffg7]

in windows explorer, does it see the phone as a storage device?

 

[Sandy_19]

No it doesn't do any thing. I thought it would come come up with at least something like you see for adding some this g like headphone but no. We just had our computer worked on so I am wondering if something didn't get loaded back on.