Question transfer photos

[judyk133]

I am following the instructions given. No popup on my phone or computer when plugged into each other.
These directions do not work.

 

[COLGeek]

What type of phone? PC or Mac?

 

[judyk133]

iPhone 12
Windows 10 PC

 

[COLGeek]

You followed these instructions?

https://support.apple.com/en-us/HT201302