troubleshooting my acer aspire one laptop

[princess28]

my laptop only restarting appears. i tried to turn it off but still it doesn't work. i was able doing surfing earlier using my laptop then i went to restart it because it hangs up because i was not able to open my google chrome. Then now i can't use it all. "RESTARTING" only all the way. kindly please help me what am i going to do with my laptop. my files are there. answer me please.

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help in solving the issue.
- Start with a hard reboot, remove its battery and unplug its AC adapter then press and hold the power button for 20 seconds then see if it boots up normally.
- Next to try is to load it in Safe Mode, while the laptop is booting up repeatedly press on F8 until it loads in Advanced Boot Options, select Safe Mode and press Enter.
- Here's another guide on how to load in Safe Mode:
http/acer.custhelp.com/app/answers/detail/a_id/27138/~/windows-8-startup-settings%2Fsafe-mode
- If it doesn't load in Safe Mode your last option is to run a Factory Reset or reinstall Windows.
- Here's a complete guide on how to do a Factory Reset:
http/www.tomshardware.com/forum/242195-44-restore-acer-laptop-factory-settings