update to windows 10

[melsinsight]

HELLO I have a windows 7 home premium service pack 1 HP Pavilion the info: said that was what you needed to get the free update to windows 10 but when I tried to get it said I didn't qualify WHY ? I have what they asked for can anyone HELP PLEASE THANK YOU

 

[rgd1101]

what is the exact hp pavilion model?