Verizon has the BEST network of all players in my area of CA. However they have are otherwise the WORST cellular company in extant. I have never seen such a blatantly corrupt entity get so far, without any regard for their customers. The harsh reality of cellular in the USA is that Verizon does not NEED to provide good customer service because people are willing to pay to have the best service. But the world would be a better place if Verizon went out of business because it would send a message to the cellular industry that there is a line and when you cross it, we will end you. Let us not forget that no matter how much money ANY company may accumulate, ALL of the power is with the people, where it belongs.