volume not working

[gipcee8]

I cant get the volume. its red how do I fix it . thank you mary ann vick

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help in resolving the issue.
- Do try to uninstall/reinstall the sound card driver first.
- If your sound card is not listed in Device Manager try to download and install the latest driver there is from the manufacturers support site.
- Once installed reboot your laptop and see if you'll have sound back.
- If these will will not work try performing System Restore, restore it back to an earlier date or time when everything was working properly.
- If System Restore will not work I would suggest running a complete factory reset first before contacting the manufacturer if it's still is under the factory warranty.