I bought my laptop (HP Envy 17- j013cl) in December of 2013, and it was working fine until April of this year, where it occasionally would become unresponsive and get blue screens.
The problems increased in July, and I tried doing a reset that kept all my files, and for a few days it seemed to work, but it eventually went back to its original issues. Then I thought Windows 10 would have been able to solve the issue, but the problems came back. Then, I did a complete factory reset of my computer with Windows 10 in the hopes of starting fresh, and it worked fine for almost a week, but then it started lagging, got the blue screen, and was stuck in a loop with this error: UNMOUNTABLE_BOOT_VOLUME.
I left it up for a couple hours and it magically started back up, but it was very sluggish so I quickly backed up my data and went on to use windows explorer to scan the C: drive. No errors were found. I used the laptop carefully for a few days, searching for ways to format the drive when all of a sudden it fell back into the blue screen loop with this error: INACCESSIBLE_BOOT_DEVICE. It hasn't started back up.
I'm confident it's not an issue with Windows 10 because this issue has occurred way before I got it. I'm concerned it may be a hardware issue because a factory reset should have fixed any issues that my software or files could have been causing. Where can I go from here?
The problems increased in July, and I tried doing a reset that kept all my files, and for a few days it seemed to work, but it eventually went back to its original issues. Then I thought Windows 10 would have been able to solve the issue, but the problems came back. Then, I did a complete factory reset of my computer with Windows 10 in the hopes of starting fresh, and it worked fine for almost a week, but then it started lagging, got the blue screen, and was stuck in a loop with this error: UNMOUNTABLE_BOOT_VOLUME.
I left it up for a couple hours and it magically started back up, but it was very sluggish so I quickly backed up my data and went on to use windows explorer to scan the C: drive. No errors were found. I used the laptop carefully for a few days, searching for ways to format the drive when all of a sudden it fell back into the blue screen loop with this error: INACCESSIBLE_BOOT_DEVICE. It hasn't started back up.
I'm confident it's not an issue with Windows 10 because this issue has occurred way before I got it. I'm concerned it may be a hardware issue because a factory reset should have fixed any issues that my software or files could have been causing. Where can I go from here?