When I take a screen shot on my s5 comes (unfortunately systam ul has stopped ) how can I solve it?
- Thread starter Khalid_13
- Start date
Solution
webworkings
Titan
- Apr 6, 2016
- 25,136
- 261
- 113,340
Well it could be a few things. Try the following to fix.
Option 1...
If you recently installed an app or launcher, just before the problem started, then very likely that it is the cause of the issue. So the best way to fix it would be to uninstall the app/launcher. Note: Not just delete but uninstall.
Option 2...
If you didn't install anything, or removing what you installed doesn't help, try starting the phone in "Safe Mode" and see if the problem persists. If it doesn't, then you know for certain something was installed on the device that is causing this issue. Now if you still get the error while in "Safe Mode" then you know that it is related to the firmware and/or a recent update. If this is the case, you may have to do a clean install to the phone. Aka a "Hard Reset" of the phone. If that needs to be done, then be sure you save all your personal stuff (photos, music, videos, contacts, etc.) to a computer or cloud account, and do the "Hard Reset".
To get into "Safe Mode" please do the following.
1. First turn off the phone.
2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.
3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.
4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.
Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.
To "Hard Reset" the phone...
1. Make sure that the phone is actually powered off.
2. Remove your SD card, if there is one in the device.
3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.
4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".
5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.
6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.
7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.
8. Then press the "Power" button to hard reset the phone.
9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.
Option 1...
If you recently installed an app or launcher, just before the problem started, then very likely that it is the cause of the issue. So the best way to fix it would be to uninstall the app/launcher. Note: Not just delete but uninstall.
Option 2...
If you didn't install anything, or removing what you installed doesn't help, try starting the phone in "Safe Mode" and see if the problem persists. If it doesn't, then you know for certain something was installed on the device that is causing this issue. Now if you still get the error while in "Safe Mode" then you know that it is related to the firmware and/or a recent update. If this is the case, you may have to do a clean install to the phone. Aka a "Hard Reset" of the phone. If that needs to be done, then be sure you save all your personal stuff (photos, music, videos, contacts, etc.) to a computer or cloud account, and do the "Hard Reset".
To get into "Safe Mode" please do the following.
1. First turn off the phone.
2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.
3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.
4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.
Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.
To "Hard Reset" the phone...
1. Make sure that the phone is actually powered off.
2. Remove your SD card, if there is one in the device.
3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.
4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".
5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.
6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.
7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.
8. Then press the "Power" button to hard reset the phone.
9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.
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