When needing help or information for Kapersky, where does the help call get answered from, what country? I loved Avast, but they have recently made changes that messed up my computer. I called for help to their 800 number and someone in the Philippines answered, he talked fast and I could not catch much of it, then he went off to talk to a supervisor twice while still hooked into my computer. My computer screen went black, so I do not know if he was into my computer during the 10 or so minutes he was gone, both times. I have uninstalled Avast, most of it, still finding some files which I delete. I need a new Security!