Archived from groups: comp.sys.laptops,uk.comp.sys.laptops (
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I was not satisfied with Dell's home user support. There were long cues and
wait times and my problems were not solved. Also, promises to call me back
were not kept. I discovered later though that I was eligible for their
corporate support and that was a totally different situation. Absolutely NO
waiting at all. It was as if I directly dialed a friend's house. I dialed
the number and he picked up the phone. The advice was helpful and the
person was pleasant and didn't talk down to me.
"Guess Who" <chippe01@REMOVETHIShotmail.com> wrote in message
news:k9OdnUe9Q9nwSL_cRVn-qg@giganews.com...
> With respect to customer support, they are all pretty much equal ... they
> don't try at all. I've had DELL (2), Compaq (2), Sony VAIO (1), and I
now
> have a Toshiba Satellite.
>
> While DELL admittedly is easier to get in touch with, long hold times
> followed by ridiculously idiotic scripts the phone people follow, will not
> lead to a solution. You might get lucky after wasting much time on the
> phone and demanding higher-ups after many attempts, but it's rare. If the
> computer is less than 30 days old, it may be easier just to demand a
> replacement than to try to get something fixed.
>
> I was a loyal DELL customer from the beginning, when they were a fledgling
> company trying to prove themselves. Back then, they had no choice but to
go
> out of their way to please their customers, but it's gone severely
downhill
> over the last 6 or so years.
>
> Sony and Toshiba are just as bad, except you have to either find support
> from their self help web site offerings or via email. With Sony, you
could
> wait forever. I gave up on an email I sent to Sony, and lo and behold, 6
> months later I received a response which was totally irrelevant to the
> problem I had. Toshiba will just reply with a link to an FAQ, although
they
> did reply in a reasonable amount of time.
>
> Oddly enough, if I had to pick a winner out of the four brands I've owned,
> it would be Compaq. It seems they were the most helpful in my particular
> experiences. If this were maybe 10 years ago, I'd have chosen DELL in a
> minute, but could not do so based on their operations today.
>
> These are my experiences. Fortunately, I know enough to seek out my own
> resources when problems arise. I build my own desktops, so no need for
> support there, if I could build my own laptops, I would be happy to supply
> my own service, but it's not so easy with laptops. Google and the news
> groups have become my closest friends lately.
>
>
> "Saint" <true.saint@virgin.net> wrote in message
> news:gcsUc.592$Ms.563@newsfe6-gui.ntli.net...
> > Some of you readers may have read my earlier post as to enquir about
> > various
> > manufacturers aftersales service and most had negative replies to tell
me
> > to
> > avoid. Anyway, I'd like to find out from you end users who've had to
deal
> > with 1st line support, all the good experiences you've had like if the
> > person on the other end perservered to resolve your problem or it could
be
> > just a promised call back and they did. So come on and give praise to
> > those
> > who deserve it.
> >
> >
>
>
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