Solved! why is my msi laptop screen blank but it is still on

[deviant567]

when i booted my laptop up the rgb keyboard worked fine but i noticed that the screen was still blank. i tried to turn it on and off but the screen was still blank. what do i do? i dont have an external monitor so i cant switch the screen, my parents r gonna get mad at me for something i have no idea how to fix plz help

 

[Ill91]

I was literally in the same shape as you 2 days ago.
I updated the PC & that fixed the problem.
Contact Microsoft Support, they help a ton. They should get you to Recovery Mode and you'll be able to fix it there, hopefully. All on you though. Good luck.

 

[webworkings]

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.

You may also want to try hitting CTRL + SHIFT + WIN + B to try and reset your graphics driver as another possible fix.

 

[deviant567]

I was literally in the same shape as you 2 days ago.
I updated the PC & that fixed the problem.
Contact Microsoft Support, they help a ton. They should get you to Recovery Mode and you'll be able to fix it there, hopefully. All on you though. Good luck.

Sorry for late reply, but I fixed it. I had to remove the battery via screwdriver then put it back in and hard reboot the computer by long pressing the power button for about 20-30 seconds. I have no idea how that worked but my laptop works fine now.

 

[webworkings]

Glad you got it sorted.

and to "Bouncers"... a laptop displays don't have a separate power. Unlike a desktop.