Why isnt the new battery charging?

Shinji_Hayashi

Commendable
Feb 24, 2016
1
0
1,510
0
My mom bought a new battery for my HP laptop but it isn't charging instead it says " plugged in, not charging". What should I do?
 

epctek

Estimable
Oct 8, 2015
2
0
4,510
0
maybe the battery does not match your HP laptop if you buy it from third party.
if it's HP original battery for your laptop model, you need to activate it in right way.
 
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