Can you please share the exat configuration of the laptop. Otherwise the minimum system requirement for running sims4 as mentioned on the official website is:
-Operating system: Windows XP (SP3), Windows Vista (SP2), Windows 7 (SP1), Windows 8 or 8.1, Windows 10
-Processor: Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ or equivalent (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turio 64 X2 TL-62 or equivalent)
-Memory (RAM): At least 2 GB RAM
-Hard drive (free space): At least 9 GB of free space with at least 1 GB additional space for custom content and saved games
-Graphics card (video): 128 MB of Video RAM and support for Pixel Shader 3.0
Supported Graphics cards: NVIDIA...